Call the line
Call (201) 584-5214 any time, day or night.
Lutron Help Line · 24/7
Lutron help,
any hour.
Lutron RadioRA 3 Dealer
Phone support for any Lutron system—no matter who installed it. If the fix needs a visit, we schedule a service call.
Tell us what changed
We walk through what the system is doing and what you expect it to do.
Fix it by phone
Many problems can be solved on the call.
Or we come out
If it needs hands on the system, we book a service visit.
Common questions
- Do you help if you didn't install my system?
- Yes. The help line is for anyone with a Lutron system, regardless of who installed it.
- What can be fixed over the phone?
- Many problems—keypads that stopped responding, scenes or schedules that changed, an app that lost the system, devices that need re-pairing—can be diagnosed and often solved by phone.
- What if it can't be fixed by phone?
- We schedule an on-site service visit and come prepared for what we found on the call.
- Which systems do you support?
- Lutron RadioRA 3, RadioRA 2, Caséta and related Lutron lighting and shade controls.
Planning something new?
Adding to or upgrading a Lutron system.
The same line handles new Lutron RadioRA 3 design and installation, or start with an on-site assessment.
Lutron lighting control Book an assessment